Privacy Policy

At YBR Coaching, we are committed to protecting and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR).

This privacy policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. This policy applies to the use of our services, our marketing activities, and our customer fulfilment processes.

Who Are We?

YBR Coaching is a coaching and mentoring service operating throughout the UK, dedicated to helping individuals realise their potential and boost their confidence.

Website Information

This website is owned, managed, and operated by YBR Coaching and created and hosted by Wix.

We are committed to fulfilling our responsibilities under UK GDPR legislation, and this privacy statement applies solely to the YBR Coaching website (www.ybrcoaching.co.uk).

If you have any queries about this site, you can contact us at hello@ybrcoaching.co.uk.

What Type of Information Does Our Website Collect?

We receive, collect, and store any information you enter on our website or provide to us in any other way. This includes the internet protocol (IP) address used to connect your computer to the internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information that you submit, such as your name, email, comments, feedback, and profile details.

YBR Coaching websites use cookies, which are small pieces of data stored on a site visitor’s browser or device. These cookies are used to track user preferences and previous actions on the site.

Each website can send its own cookie to your browser if your preferences allow it, but your browser only allows access to cookies it has already sent to you, not those from other websites.

How Are Cookies Used?

Cookies are used to track online traffic, making websites function more efficiently, and gathering personal data such as browser type, operating system, referring pages, and ISP domain. They help us tailor our website to your needs and detect security threats. Cookies alone do not personally identify you.

Third-Party Cookies

Please note that when using our website, you may encounter third-party apps, such as embedded YouTube content or sharing buttons, which may set cookies. We do not control these cookies, and you should consult the third-party websites for more information.

Types of Cookies

Cookies used on YBR Coaching websites include both first-party and third-party cookies.

Don’t Want Cookies?

We do not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block cookies, you can do so through your browser settings. For more details, refer to your browser’s help function or visit All About Cookies.

What Type of Personal Data Do We Collect?

We collect personal data including your name, phone number, email address, company/organisation name, address, relevant medical information (if applicable), feedback, comments, and questions provided via booking forms, online enquiry forms, and other service-related communications.

When Do We Collect Information About You?

We collect personal data in the following situations:

When you use our services
When you contact us via phone, social media, or our website
When you submit an online enquiry or booking form
When you submit feedback, a review, or evaluation
When you subscribe to our email newsletters or marketing communications
When you participate in competitions or events hosted by YBR Coaching

Why Do We Collect Your Information?

We collect personal information for the following purposes:

To provide and deliver our services
To offer customer service and support
To send service-related notices and messages
To create statistical data for improving our services
To comply with legal obligations
To contact you via email, phone, or other channels
To obtain feedback on our services
To ensure your safety and well-being

How Do We Store, Use, Share, and Disclose Data?

All personal data is stored within the UK, and we use Wix.com and Google platforms for storage and booking purposes. Your data is stored on secure servers behind firewalls.

We retain personal data for as long as necessary to fulfil its intended purpose and to comply with legal requirements. When data is no longer needed, it will be securely deleted or anonymised.

Disclosure of Personal Data

We do not share, sell, rent, or trade your personal information. We may disclose your information if required by law, or if necessary for judicial proceedings, legal processes, or public health requirements (e.g., contact tracing). We will not disclose your personal data to third parties for marketing purposes.

Your Rights to Your Personal Data

You have the following rights regarding your personal data:

The right to request a copy of the personal data we hold about you
The right to request corrections if your personal data is inaccurate
The right to request deletion of your personal data when no longer necessary
The right to withdraw your consent at any time (e.g., opting out of email marketing)

To exercise these rights, contact us at hello@ybrcoaching.co.uk

We reserve the right to update this privacy policy at any time. Any changes will take effect immediately upon posting on the website. We encourage you to review this policy periodically to stay informed of any updates.

This privacy policy was last updated in April 2025.