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Terms & Conditions

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Welcome to YBR Coaching. These Terms and Conditions govern your use of our services and website. By accessing our site or booking any coaching or mentoring sessions with us, you agree to comply with and be bound by the terms outlined below. These terms are governed by the laws of Northern Ireland and the United Kingdom.

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1. Definitions

  • "We", "Us", "Our" refer to YBR Coaching.

  • "You", "Your" refer to the client, user, or participant engaging with our services or website.

  • "Session" refers to any coaching, mentoring, consultation, or meeting arranged through YBR Coaching.

  • "Website" means our official website and associated social media platforms.​

2. Booking and Payment Policy

2.1 Advance Payment Requirement
All coaching or mentoring sessions must be paid for in full and in advance of the session date. Bookings are not considered confirmed until full payment has been received. YBR Coaching reserves the right to release any unconfirmed booking slots without notice.

2.2 Accepted Payment Methods
We accept payment via bank transfer, PayPal, or any other approved payment platforms as communicated during booking.

2.3 Non-Refundable Payment on Late Cancellation
Should you cancel or reschedule your session within 48 hours of the agreed appointment time, the full session fee shall be retained and no refund will be issued. This includes non-attendance or arriving too late to continue with the session. Cancellations made more than 48 hours in advance may be rescheduled at no additional cost, subject to availability.

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3. Code of Conduct

3.1 Respectful Engagement
YBR Coaching is committed to providing a safe, respectful, and professional environment. Clients are expected to engage respectfully and constructively during sessions, whether in person or online.

3.2 Harassment and Abuse
Abuse, discrimination, harassment, or inappropriate behaviour of any kind—whether verbal, physical, or written—will not be tolerated. YBR Coaching reserves the right to terminate any session or ongoing agreement, without refund, should such behaviour occur.

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4. Use of Website and Digital Communication

4.1 Website Conduct
You agree to use our website and online content in a lawful, ethical, and respectful manner. You must not post or transmit any material that is defamatory, offensive, or otherwise contrary to UK law or our community values.

4.2 Intellectual Property
All content on our website and in any materials provided during coaching sessions is the intellectual property of YBR Coaching unless otherwise stated. You must not copy, reproduce, or share any content without prior written consent.

4.3 Electronic Communications
All communication via email, social media platforms, or messaging services (including but not limited to Facebook, Instagram, WhatsApp, and LinkedIn) must be conducted professionally and in line with these Terms. We aim to respond promptly during business hours; however, communication outside of agreed session times does not constitute part of the paid coaching service unless otherwise arranged.

4.4 Data and Privacy
All personal information provided by you will be handled in accordance with our Privacy Policy, and in line with GDPR regulations applicable in the UK and Northern Ireland.

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5. Limitation of Liability

While we are committed to providing high-quality coaching and mentoring services, outcomes may vary based on individual circumstances and commitment. YBR Coaching does not guarantee specific results and shall not be held liable for any decisions, actions, or outcomes that arise from the use of our services.

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6. Amendments to Terms

YBR Coaching reserves the right to amend these Terms and Conditions at any time. Any changes will be effective immediately upon being posted on our website. It is your responsibility to review this page periodically to ensure your continued compliance.

If you have any questions or concerns about these Terms and Conditions, please feel free to contact us via our website or email us directly at hello@ybrcoaching.co.uk.

Thank you for choosing YBR Coaching – we look forward to working with you on your journey.

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